Contact Us & FAQs
Heist or Hit is an independent record label, artist management,
and music publishing company.
Located in Manchester and London, UK.
|| Tied to the tracks since 2008 ||
Please note - We will respond to emails as soon as we can and aim to get back to your query within 48 hours, during weekday office opening hours.
We aim to dispatch all orders (excluding pre-orders) within 2 working days of you placing your order. Packages will then typically take 1-7 working days depending on where you live and what you order. All ‘days’ indicated below are working days (Mon-Fri excl. UK public holidays).
UK – Standard Courier (Evri): 2-4 days delivery + up to 2 days dispatch
Carrier delays are outside our control. Please leave 3 working days in addition to the estimated delivery times before contacting our team. All orders are pending payment approval and merchandise availability.
* Please allow a Two Day Service for Remote or Offshore locations, including Republic of Ireland, Scottish Highlands & Islands, Scilly Isles and Isle of Man.
Do you ship Worldwide?
Unfortunately, we currently only ship to destinations within the UK. If you wish to place an order outside of the UK, please consider purchasing from our North American Store.
What is a Pre-Order?
A pre-order product is an item that is available for purchase, before it is released. Orders will not ship until all items, including pre-orders, are available. Pre-orders will be dispatched on or around the release date in the product description.
Pre-orders are subject to delivery delays or amended release dates beyond our control, where possible we will notify you via the email address on your order.
What Payment methods do you accept?
We Accept Visa, Maestro, Mastercard, Discover, Diners, PayPal, Shop Pay, Apple Pay, Google Pay and Amex. If you receive a gateway error during checkout it could be an issue with your credit/debit card billing address or security code. Please verify the address of the card with your issuing bank and try again. If you are still having trouble, use our contact form to let us know!
Where do you ship from?
All orders are shipped from our base in Manchester UK.
What is the status of my order?
You will receive a confirmation email to confirm your purchase. A second email will be sent once your order has been shipped.
If you have ordered a pre-order item please refer to the product description for latest details.
I didn’t get a confirmation email, what can I do?
Please check your spam / if your email address has been mistyped then use our contact form to get in touch with the team. Make sure you provide your: name, address and ordered items - we will then resend your confirmation.
I placed an order and no longer need it, can you help?
Please use our contact form to get in touch and we will cancel your order if it has not already been processed and shipped. If an order has already shipped it will need to be processed as a return undamaged within 30 days.
How can I track my order?
Once your order has shipped out, you will receive an email update with the tracking number. Your tracking number sometimes won’t be recognised until up to 24 hours after your order has shipped.
My merchandise was damaged when I received it, what do I do?
Defective or damaged items may be refunded and must be returned within 30 days of receipt. Please use our contact form to report a defective or damaged item. We will provide you with a refund (exclusions may apply). Refunds must be made to the payment method originally used to place the order.
My order hasn’t arrived, what do I do?
Please check the product listing for any pre-order information that may be holding up your order. If your order has shipped, we recommend checking both your tracking details and with your neighbours. If you require further help, please use our contact form to get in touch.
After 24 hours, use our contact form to get in touch with the team with details of what you ordered and when.
Can I combine/amend my order contents?
We are unable to make any changes to orders already placed. If you would like to place your order(s) again, please get in touch and we can cancel your order(s) for you.
Please note: If your order contains any limited or now sold out items, we are unable to guarantee or hold stock.